Terms & Conditions

TERMS AND CONDITIONS OF TRADE

This is a basic understanding of intent between NOMAD and our customers and is necessary in order to provide a good quality service and value for money whilst ensuring NOMAD gets paid for its efforts, commitment and risk. Furthermore our company policy on data protection and privacy is also included here. 


General Terms and Conditions - www.nomadseakayaking.co.uk
We reserve the right to change these terms and conditions at any time. Any changes will take effect when posted on the website and dated in the header notes. It is your responsibility to read the terms and conditions on each occasion you use our service and your continued use of our service shall signify your acceptance to be bound by the latest terms and conditions. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our website. Our terms and conditions are binding on all of our customer orders made online and manually over the telephone.

Payments - BACS Transfer, Smartphone PinGit

  1. All trips must be paid for at least 2 weeks prior to the trip/programme i.e. the funds must clear our bank account. Should we not receive the funds at least 2 weeks prior to launch date, your place will be forfeited.
  2. Unless otherwise stated/agreed, our standard payment terms of SEVEN (7) DAYS from date of despatch of invoice apply to all accounts. We maintain the right to charge interest at base rate + 4% interest charged for every day the account remains outstanding, after a grace period of a further 7 days calculated from the next working day.

Returns, Cancellations and Specification

  1. Non-warranty product returns (excluding our error) will be exchanged or refunded provided the product is returned in the supplied condition, unused in its original undamaged packaging within 10 days of purchase. Postage/carriage charges on non-warranty returns will not be refunded and a 10% transaction charge will be levied to cover the charges incurred by us in processing and refunding your order.
  2. A return for refund made after 10 days of purchase will incur a 25% restocking charge (excludes warranty returns).
  3. Orders cancelled after the payment has been processed will incur a 25% transaction charge to cover our time and administration costs.
  4. Manufacturer specifications may change without our being notified. Product supplied will always achieve, or exceed the specification described on the web site.
  5. There is a one off standard administration charge of £40 for all new Members joining regardless of how they pay. This will be charged to all Membership applications as well as any Membership cancellations who cancel their memberships before having made any monthly or one off yearly subscription payments.

Cancellation of Trips, Courses and Events-Retail Guests (a-g) and Members (h-m)

  1. Booked & scheduled trips that are cancelled due to NOMAD Ventures Ltd.being unable to fulfil the trip due to a supply issue on the part of NOMAD Ventures Limited i.e. lack of equipment or staff, all retail Guest/s will be refunded in full.
  2. Retail Guest cancellations with at least twenty eight days (28) notice will be refunded in full.
  3. Retail Guest cancellations made with at least twenty one (21) days’ notice will be refunded less 25% of the total cost of the trip (including VAT), to cover some of the potential loss of income for those seats, our administration costs and time lost.
  4. Retail Guest cancellations made with at least fourteen (14) days’ notice will be refunded less 50% of the total cost of the trip (including VAT), to cover some of the potential loss of income for those seats, our administration costs and time lost.
  5. Retail Guest cancellations within fourteen (14) days of the scheduled launch date will not be refunded.
  6. ‘No shows’ on the day will not be refunded.
  7. Retail Guests that have their trip re-scheduled due to inclement weather or circumstances out of our control such as serious staff injury, will be offered TWO (2) further dates as published on our website or at the discretion of management. Anyone unable to attend either of these dates will forfeit both their payment and their place in full. There will be no refund.
  8. Member cancellations with at least twenty eight days (28) notice will be refunded in full.
  9. Member cancellations made with at least twenty one (21) days’ notice will be charged 50% of the total cost of the trip, course or event (including VAT), to cover some of the potential loss of income for those seats, our administration costs and time lost.
  10. Member cancellations made with at least fourteen (14) days’ notice will be charged 75% of the total cost of the trip (including VAT), to cover some of the potential loss of income for those seats, our administration costs and time lost.
  11. Member cancellations within fourteen (14) days of the scheduled launch date will be charged 100% of the total cost of the trip (including VAT), to cover some of the potential loss of income for those seats, our administration costs and time lost.
  12. Member ‘No shows’ on the day will be charged 100% of the total cost of the trip (including VAT).
  13. Credit terms will not be offered and payment is within seven (7) days (including weekends and public holidays).

Liability

  1. We will take all reasonable precautions to keep the details of your order and payment secure, but unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you. Data is not provided or shared with any other third party other than the specified delivery address, all information is held within NOMAD Ventures Limited for internal use only.

Health & Safety
Sea kayaking is an outdoor sport and by its’ very nature can expose paddlers at its worst to;

  1. Strong currents and strong wind
  2. Rough sea/estuary conditions
  3. Cold & wind chill
  4. Paddling against strong currents and/or winds
  5. Other vessels

Potential Injuries
Include;

  1. Muscle & back aches
  2. General fatigue
  3. Wrist pain & muscle stiffness
  4. Blisters on hands
  5. Sea sickness
  6. Mild to extreme hypothermia/hyperthermia (hot & cold)
  7. Shoulder dislocation
  8. Sunburn
  9. Minor cuts & grazes/nicks etc.

All paddlers must be of reasonable fitness with guidelines as follows; as a minimum, paddlers MUST be able to carry out the following;

  1. Touch your toes whilst standing with your feet shoulder width apart and legs straight.
  2. Run (slowly) a minimum of 200 metres without stopping/rest.
  3. Swim a minimum of 15 metres fully clothed.

Please come prepared. NOMAD Sea Kayaking cannot take responsibility for any injuries sustained prior to, whilst paddling and/or on completion of a trip/tour.Please note that we reserve the right to refuse participation to any paddlers who cannot meet the above requirements. We also reserve the right to ‘bale out’ any paddlers who are deemed to be unfit, overweight, slowing the group down unnecessarily or a potential danger to themselves, the group and/or the Guides.

Health & Safety Continued
You are obliged to inform your guide of any medical conditions you feel may affect you whilst out on the water. These include;

Bale Outs
Be advised that we are unable to refund customers who ‘bale out’ of any trips, courses, events et cetera. We reserve the right to charge customers who have ‘baled out’ or have had to ‘bale out’ for any charges incurred to extricate the customers i.e. taxi/cab charges, fuel and parking costs and time incurred. ‘Bale out’ is defined as not being able to complete a trip, course or event for whatever reason/s.

Right of Participation
NOMAD Sea Kayaking and all of its Guides reserve the right to refuse participation in any of our trips, tours and/or course to anyone due to the following, non exhaustive list;

PLEASE NOTE: The Lead Guide and/or the Operations Director (NOMAD Ventures Limited) reserve the right to cancel or reschedule any trips or training programme due to weather, tides or unforeseen circumstances out of his/her control or that of the business. The decision is made based on safety first followed by guest comfort. Discounts or refunds will not be offered for re-schedules due to weather outside of our control and all guests will be offered the next TWO (2) consecutive, available dates as published on our website. Failure to accept one of the next two consecutive (available and published) dates, the trip/event will be forfeit.

NOMAD Guides are responsible for your safety and well being as well as doing the very best to ensure our customers gain the maximum enjoyment and value for money from their trip/tour/course. The more you help your Guide do this, the more you’ll get from the experience.

Satisfaction Guarantee: if you are dissatisfied with your trip, course or event, please contact us by email detailing your reasons and with the approval of the Operations Director, we will book you onto the next available date free of charge.

TERMS AND CONDITIONS AND DATA PROTECTION

BACKGROUND:

This website www.nomadseakayaking.co.uk (“Our Site”) uses Cookies and similar technologies in order to distinguish you from other users. By using Cookies, We are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur if you continue using Our Site OR when you press the “accept” button on Our Cookie banner. If you do not agree to Our Cookie Policy, please stop using Our Site immediately. 

  1. Definitions and Interpretation

“Cookie”

means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;

“Cookie Law”

means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”);

“personal data”

means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by [the Data Protection Act 1998 OR EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) ; and

“We/Us/Our”

means NOMAD Ventures Limited, a limited company registered in England under company number 05414112, whose registered address is Ipswich Haven Marina, New Cut East, Ipswich, Suffolk, IP3 0EA and whose main trading address is NOMAD Sea Kayaking.

 2. Information About Us

 3. How Does Our Site Use Cookies?

A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions such as logging in, your shopping basket, and payment transactions.

It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.

Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.

It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests. [Some information gathered by targeting Cookies may also be shared with third parties.]

Third party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).

Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.

Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.

4. What Cookies Does Our Site Use?

Name of Cookie    Purpose & Type      Expiration Time      Strictly Necessary

PHPSESSID            Booking function       On browser close      Yes

form_N                  Stops dismissed        20 years                  Yes
                             forms from re-
                             appearing

Name of Cookie    Purpose & Type      Provider                 Strictly Necessary

 Not applicable as at 26th April 2018 

Name of Cookie      Purpose & Type      Provider      Expiration Time      Strictly Necessary

_ga                          To distinguish          Google Inc    2 years                    No
                               website users for
                               analytical purposes

_gid                         To distinguish           Google Inc   2 years                    No
                               website users for
                               analytical purposes

_gat                         To throttle request    Google Inc   1 minute                  No
                               rate.

5. Consent and Control

 6. Changes to this Cookie Policy

 7. Further Information

If you have any questions or comments, you should contact us.

Company Contact Details

Enquiries: 01473 - 375 026
Email: adventure@nomadseakayaking.co.uk
www.nomadseakayaking.co.uk