Frequently Asked Questions

What You Ought to Know!

Answers to direct questions that most guests simply forget to ask.

Categories

Important Stuff

What happens if the weather is too bad for the event to go ahead on the scheduled date?

The Lead Guide for your event has the final say as he/she is directly responsible for your well-being & safety both on & off the water. Our weather remit varies from event to event but for most of our kayaking trips the wind parameter is anything up to 15 knots. Should an event have to be rescheduled due to inclement weather, NOMAD Sea Kayaking will let you know as early as reasonably possible. You won't need to do anything; we will automatically reschedule your event to the next available trip & notify you by email. Should you not be able to attend that date, let us know & we will reschedule you to the following available date & confirm by email. We offer two 'available' dates before your event is forfeit. 

As with all of our rescheduled events, customers can nominate someone else to take their place; just let us know so we can make the changes to your original booking.

Do you offer refunds?

Yes, we do;

We offer refunds in two instances; should NOMAD Sea Kayaking have to cancel your event due to a fault on our part, that is, unavailable/sick Guides or coaches, break downs, lack of boats, shortage of equipment, you will be offered a full refund. 

Secondly, should you cancel within fourteen (14) days of the date you placed your original booking, you will receive a full refund.

We do not offer a refund for 'no shows' on the day of your event, 'bailouts' during any event, or should a guest forfeit their event by not accepting one of the alternative dates offered by NOMAD Sea Kayaking should we be forced to reschedule an event for safety or quality due to inclement weather.

Please read our Terms and Conditions of Trade, they are available 24/7 to everyone & are straightforward & reasonably simple. If you don't like anything we do, don't book with us. It's that simple.

Where can I find your terms & Conditions of Trade?

At the very bottom of every page of our website www.nomadseakayaking.co.uk. 

Available 24 hours a day and 365 days a year.

Assigning seats.

You've made your booking, now you need to tell us who you have booked for. Don't leave the website before you have completed your booking & accepted your own seat & invited your guests to do the same. You also have to ensure your guests receive & accept their invitations. 

Non-assigned seats will NOT be able to attend the event, even if the guest turns up on the scheduled day. Oooops!

Where do I find information about what to wear & bring along for my event?

Once booked, you will receive your ‘booking confirmation’ email (including your booking reference number) which is effectively your ticket of entry. The events page on our website contains everything you need to know for your event such as launch time & venue address as well as what to wear & bring along with you. Please read it through thoroughly.

You can also find a wealth of information about your trip, what to expect & our environmental policy here on our FAQ (Frequently Asked Questions).

We provide a huge amount of information to all of our guests in order to manage their expectations, please take the time to read through it & prepare yourself & you will get so much more from your event.