What happens if the weather is too bad for the event to go ahead on the scheduled date?
The Lead Guide for your event has the final say as he/she is directly responsible for your well being and safety both on and off the water. Our weather remit varies from event to event but for most of our kayaking trips the wind parameter is anything up to 15 knots. Should an event have to be rescheduled the Lead Guide and our office will let you know as early as reasonably possible. You won't need to do anything; we will automatically reshedule your event to the next available trip and notify you by email. Should you not be able to attend that date, let us know and once again we will reschedule you to the following available date and confirm by email. We offer the option of two 'available' dates before your event is forfeit.
We make an exception for the 'New Years Eve Firworks Night Trip' due to the fact that it only comes around once a year. If this event has to be cancelled due to inclement weather, all guests can select any event from our publsihed events online (courses, trips, wild camps, hikes) and simply be credited or pay the difference for their chosen event and this can be done anytime throughout the next calender year. Customers can even nominate someone else to take their place; just let us know so we can make a note on your original booking. Easy peasy lemon squeezy!
Where can I find your 'Terms and Conditions' of trade?
Just drop us a call or email and we'll send them to you or you can read through them online at the very bottom of every page at www.nomadseakayaking.co.uk.
Do I need to read through all of your 'Terms and Conditions' of trade?
No but its always helpful to have a scan read through which should only take a few minutes. It covers off things like inclement weather and any physical limitations that may affect your event like height and size limits et cetera. If in doubt just ring us and ask and we'll give you the low down.
Where do I find information about what I need to wear and bring along for my event?
Upon payment you will receive your confirmation email which is effectively your ticket of entry. Your confirmation email contains important information so please read it through thoroughly. You can also find a wealth of information about your trip, what to expect and our environmental policy on the relevant event page on our website and on our FAQ (frequently asked questions).
We provide a huge amount of information to all of our guests in order to manage their expectations, please take the time to read through it and prepare yourself and you will get so much more from your event.