TERMS AND CONDITIONS OF TRADE
NOMAD Ventures Limited
Trading as NOMAD Sea Kayaking and NOMAD Outdoor Learning
Effective from: 20th July 2026
Last reviewed: 20th July 2026
Website: www.nomadseakayaking.co.uk
Email: adventure@nomadseakayaking.co.uk
Telephone: 01473 375 026
Company: NOMAD Ventures Limited trading as NOMAD Sea Kayaking and NOMAD Outdoor Learning.
Company number: 05414112, registered in England and Wales
Registered office: 19 St Martins Court, Bugsby Way, Kesgrave, Ipswich, Suffolk, IP5 2BB
VAT status: Not VAT registered, unless stated otherwise on your invoice or booking confirmation.
These Terms and Conditions apply to bookings, courses, trips, events, equipment hire, product sales, memberships, vouchers, and any other services supplied by NOMAD Ventures Limited.
By making a booking, placing an order, paying an invoice, attending an event, accepting a place, or using our services, you agree to these Terms and Conditions.
These Terms are intended to be fair, clear, and practical. They protect our customers, our staff, our guides, our instructors, and the commercial viability of the business.
1. Definitions
In these Terms:
“NOMAD”, “we”, “us”, or “our” means NOMAD Ventures Limited, trading as NOMAD Sea Kayaking and NOMAD Outdoor Learning.
“Customer”, “you”, or “your” means the person making a booking, buying goods, hiring equipment, attending an event, or otherwise using our services.
“Participant” means any person attending or taking part in a trip, course, event, activity, training session, field session, hire arrangement, or outdoor learning activity.
“Lead Booker” means the person who makes a booking on behalf of themselves and/or other participants.
“Event” means any trip, course, tour, field course, workshop, training day, outdoor learning session, entomology course, kayaking course, kayak trip, wild camping activity, or other service provided by us.
“Goods” means any physical product sold by us, including but not limited to kayaks, paddles, clothing, outdoor equipment, books, accessories, and used equipment.
“Booking Confirmation” means the written confirmation, email confirmation, invoice, receipt, or website confirmation issued by us after a booking or purchase is accepted.
“Specific Dated Activity” means an event, trip, course, hire period, or leisure service booked for a particular date or defined period.
2. Scope of These Terms
These Terms apply to:
Sea kayaking trips, courses, tours, and training.
Outdoor learning events and field skills courses.
Entomology courses, field classes, workshops, and specimen-preparation sessions.
Equipment hire.
Sales of new and used goods.
Memberships, subscriptions, credits, vouchers, and gift certificates.
Group bookings and private bookings.
Business-to-business bookings, school bookings, club bookings, and commercial bookings.
Where event-specific information is published on our website, booking page, invoice, joining instructions, or pre-event emails, that information forms part of the contract between you and us.
If there is a conflict between these general Terms and event-specific written information, the event-specific written information will apply, provided it is lawful and fair.
3. Contract Formation
A contract is formed when:
You submit a booking, order, or written acceptance; and
We issue a Booking Confirmation, receipt, or invoice; and
Any required payment or deposit is received by us, unless we have agreed different payment terms in writing.
We may refuse a booking before confirmation for any lawful reason, including lack of availability, safety concerns, unsuitable participant experience, age restrictions, medical concerns, unpaid previous invoices, or previous abusive or unsafe behaviour.
A place is not secured until payment has cleared unless we have agreed otherwise in writing.
4. Accuracy of Information
You must provide accurate and complete information when booking.
This includes:
Full name.
Email address.
Working contact mobile telephone number.
Emergency contact details where required.
Relevant medical information.
Relevant fitness, swimming, mobility, allergy, disability, phobia, or health information.
Correct participant details for every person attending.
You must keep your email address working and monitor it before the event. We use email for receipts, joining instructions, safety information, changes, weather updates, and operational notices.
We are not responsible for losses caused by your failure to provide accurate details or read communications sent to the contact details you supplied.
5. Group Bookings
Where a Lead Booker books for more than one participant:
The Lead Booker is responsible for ensuring each participant receives the relevant event information.
Every participant must read and accept these Terms before taking part.
Every participant must complete any required participant declaration, medical declaration, risk acknowledgement, or booking acceptance.
We may refuse participation to anyone who has not completed the required process.
The Lead Booker remains responsible for payment unless we agree otherwise in writing.
The Lead Booker cannot waive legal rights on behalf of another adult participant. Each adult participant must accept the participant requirements personally.
Participants must be eighteen years (18) of age and older only.
6. Prices and Payment
All prices will be stated clearly before booking.
Unless stated otherwise:
Payment is due immediately at the time of booking.
BACS payments must clear into our bank account before a place is confirmed.
If payment is not received by the due date, we may cancel the booking and release the place.
We are not obliged to reserve unpaid places.
Optional extras, including kayak hire, equipment hire, transport supplements, private tuition, or additional services, will be charged separately where applicable.
Mandatory charges will be shown before checkout or before you commit to the booking.
Where an invoice is issued, payment is due by the date shown on the invoice.
For business customers, clubs, schools, organisations, and commercial customers, unless otherwise agreed in writing, invoices are payable within 7 calendar days of the invoice date.
7. Late Payment by Business Customers
For business-to-business transactions, we reserve the right to claim statutory interest and fixed compensation for late payment under applicable late-payment legislation.
Unless a different lawful rate is agreed in writing, statutory interest may be charged at 8% above the Bank of England base rate.
We may also claim fixed debt recovery compensation and reasonable recovery costs where permitted by law.
We may suspend or cancel further services, bookings, hire, deliveries, or credit facilities while invoices remain unpaid.
8. Consumer Rights
Nothing in these Terms affects your statutory rights.
If you are a consumer, we will not exclude or restrict rights that cannot lawfully be excluded or restricted.
This includes your rights under consumer law in relation to:
Services carried out with reasonable care and skill.
Goods that are as described, of satisfactory quality, and fit for purpose.
Faulty goods.
Misdescribed goods.
Unfair contract terms.
Liability for death or personal injury caused by negligence.
If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining parts will continue to apply.
9. SPECIFIC DATED LEISURE ACTIVITIES AND VOLUNTARY CANCELLATION PROMISE
Many of our events are services related to leisure activities provided on a specific date or during a specific period. This includes kayaking trips, training courses, guided activities, field courses, outdoor learning events, workshops and equipment hire booked for a specific date or period.
The usual statutory 14-day cooling-off right may not apply to these specific-dated leisure activities.
However, NOMAD voluntarily provides the 14-day cancellation promise described in Section 10.
Nothing in these Terms affects any statutory right that applies to you.
10. CUSTOMER CANCELLATION OF EVENTS
10.1 VOLUNTARY 14-DAY CANCELLATION PROMISE
You may cancel an event booking within 14 calendar days beginning on the date the booking was made, provided that you notify us before the event begins. Where this voluntary cancellation promise applies, we will refund the amount paid for the event to the original payment method.
This is a contractual promise offered by NOMAD and does not affect any statutory rights you may have.
10.2 CANCELLATION AFTER THE 14-DAY PERIOD
After the voluntary 14-day cancellation period has ended, there is no automatic entitlement to a cash refund where you cancel because of illness, injury, work, travel, family commitments, childcare, vehicle problems, changes of mind or other personal circumstances.
Subject to availability, suitability and reasonable notice, you may request one of the following:
- A transfer to another available date for the same event.
- A booking credit valid for 12 months.
- A transfer of your place to another suitable participant in accordance with Section 12.
Any transfer or credit must be agreed by us in writing before it becomes effective.
Where consumer law requires us to take account of costs saved, a place being resold, or our actual financial loss, we will not retain more than we are lawfully entitled to retain.
10.3 LATE CANCELLATIONS
Where cancellation takes place less than 7 days before the event, a transfer or credit is not guaranteed.
We may allow a substitute participant where there is sufficient time to assess their suitability and complete all required booking, medical, safety and participant information.
10.4 NO-SHOWS AND FAILURE TO PARTICIPATE
No refund will be given where you:
- Do not attend.
- Arrive too late to participate.
- Fail to complete required participant information.
- Fail to accept the applicable Terms and Conditions.
- Fail to meet the stated participation requirements.
- Are refused participation because of your conduct, non-disclosure, preparation, equipment or suitability.
Nothing in this Section restricts rights that cannot lawfully be restricted.
11. Illness, Injury, Personal Circumstances, and Travel Problems
Customer illness, injury, travel delay, vehicle breakdown, work commitments, family commitments, childcare problems, or other personal circumstances are treated as customer cancellations.
We strongly recommend that customers consider suitable personal, travel, or activity insurance where appropriate.
We will always try to be reasonable, but we are not an insurer for personal circumstances outside our control.
12. Transfers and Substitute Participants
You may request to transfer your place to another person.
We may refuse a substitute participant where:
The person is under the minimum age of eighteen years (18).
The person does not meet fitness, swimming, mobility, health, experience, or safety requirements.
The person has not completed the required forms.
There is insufficient time to process the change.
The substitution would create a safety, safeguarding, legal, insurance, or operational concern.
No substitute participant may attend unless we have accepted them in writing.
13. CANCELLATION, OPERATIONAL FAILURE AND RESCHEDULING BY NOMAD
13.1 SAFETY, WEATHER AND CONDITIONS OUTSIDE OUR CONTROL
Outdoor activities may be affected by weather, tides, sea state, wind, water levels, visibility, access, wildlife disturbance, landowner requirements, environmental concerns, legal restrictions and other circumstances outside our reasonable control.
Where an event cannot safely or responsibly take place as planned because of such circumstances, NOMAD will normally reschedule the event rather than permanently cancel it.
A weather-related or safety-related rescheduling does not automatically create an entitlement to a cash refund.
13.2 STANDARD TWO-DATE RESCHEDULING PROCESS
Where an event is rescheduled because of weather, tides, environmental conditions, access restrictions or another circumstance outside our reasonable control:
- The customer will normally be transferred to the next consecutive available date for that event.
- If the customer cannot attend that date, they must notify us as soon as reasonably possible.
The customer will then be offered the following consecutive available date. These are the two standard rescheduling dates included with the booking. If the customer cannot attend either standard date, the amount paid will be converted into a booking credit valid for 12 months from the date of the second offered event.
The credit may be used towards the same event or another suitable available event. It cannot be exchanged for cash except where required by law. Once the credit has expired, no refund, extension or further transfer is guaranteed.
13.3 WEATHER FLEX ADD-ON
NOMAD may offer an optional Weather Flex add-on at the time of booking. Weather Flex is an additional contractual rescheduling service. It is not described or sold as an insurance policy.
Depending on the option purchased, Weather Flex provides either:
- One additional consecutive rescheduled date; or
- Two additional consecutive rescheduled dates.
The additional dates are offered after the two standard dates described in Section 13.2. The precise price, number of additional dates, period of validity and any event-specific restrictions will be displayed before the customer purchases the add-on.
If all included Weather Flex dates are exhausted, the booking will then be converted into the 12-month booking credit described in Section 13.2, unless different terms were clearly stated and accepted at the time of purchase.
13.4 NOMAD OPERATIONAL FAILURE
Where NOMAD is unable to provide an event because of its own operational or logistical failure, including the unavailability of an appropriate guide, internal equipment failure, vehicle failure or another matter for which NOMAD is responsible, the customer will be entitled to a full refund.
The customer may voluntarily choose a transfer or credit instead, but is not required to do so.
13.5 PERMANENT CANCELLATION
Where NOMAD permanently cancels an event and cannot provide the booked service or a reasonable alternative, we will refund the amount paid for that event.
13.6 REASONABLE EVENT CHANGES
NOMAD may change the route, venue, start time, landing point, instructor, equipment, teaching order or practical content where reasonably necessary for safety, responsible delivery or operational reasons. A reasonable change that does not materially reduce the service is not treated as a cancellation.
Where a change materially reduces the service purchased, we will provide an appropriate transfer, credit, price reduction or refund as required by the circumstances and applicable law.
13.7 CONSEQUENTIAL CUSTOMER COSTS
Unless caused by our negligence or breach of contract, NOMAD is not responsible for customer travel, accommodation, food, lost earnings, childcare or other personal costs arising from an event change or rescheduling.
14. Weather, Tides, and Safety Decisions
The Lead Guide, Instructor, Operations Director, or nominated event leader has final authority over safety decisions.
A decision to cancel, postpone, move venue, change route, shorten an event, delay launch, refuse participation, or remove a participant may be made at any time before or during the event.
Safety decisions are made using professional judgement and may take account of:
Actual and forecast conditions.
Group ability.
Individual participant ability.
Equipment.
Time of day.
Tide, wind, sea state, visibility, temperature, and weather.
Emergency options.
Wildlife and environmental disturbance.
Land access and public safety.
The comfort and welfare of the whole group.
Customers do not have the right to insist that an event runs if we consider it unsafe, unsuitable, irresponsible, or inconsistent with good practice.
15. Minimum Numbers
Some events require minimum numbers to run. Where minimum numbers are required, this will be stated on the event page or in booking information where practicable. If minimum numbers are not reached, we may cancel or reschedule the event.
Where minimum participant numbers are not reached, we may offer the customer a transfer to another available date, a booking credit valid for 12 months, or a suitable alternative event.
If NOMAD decides not to provide the booked event because minimum numbers have not been reached, the customer may instead choose a full refund.
16. Event Changes
We may make reasonable changes to an event where necessary.
This may include changes to:
Route.
Venue.
Timings.
Instructor or guide.
Equipment.
Learning content.
Order of teaching.
Practical exercises.
Wildlife or field observation focus.
Launch or landing point.
We will not make major changes without good reason.
If a change is significant and materially reduces what you booked, we will offer an appropriate transfer, booking credit, price reduction or refund, depending on the circumstances and applicable law.
17. Participant Responsibilities
All participants must:
Follow instructions from guides, instructors, leaders, and staff.
Act responsibly and safely.
Arrive on time.
Bring required clothing, food, water, medication, and personal equipment.
Be honest about health, fitness, swimming ability, confidence, experience, and limitations.
Not attend under the influence of alcohol, illegal drugs, or medication that may impair judgement or safety.
Not consume alcohol or drugs before or during an event.
Treat staff, other participants, landowners, members of the public, wildlife, and the environment with respect.
Stay with the group unless instructed otherwise.
Use equipment properly.
Report accidents, defects, concerns, illness, injury, or discomfort promptly.
Accept that outdoor activities involve changing conditions and inherent risk.
Failure to follow instructions may result in refusal of participation or removal from the event without refund.
18. Fitness, Swimming, Health, and Suitability
Outdoor activities require suitable health, mobility, judgement, and fitness.
For sea kayaking and water-based events, unless the event page states otherwise, participants must be able to:
Swim at least 15 metres while clothed or wearing light outdoor clothing.
Enter and exit a kayak with assistance where necessary.
Sit in a kayak for the required duration.
Follow verbal and practical instructions.
Cope with immersion in water.
Undertake moderate physical activity.
Carry out basic movements needed for safe participation.
Some events may have additional requirements relating to age, height, weight, mobility, experience, clothing, medical suitability, or previous skills.
We may refuse participation if we reasonably believe that a participant is not suitable for the event, including where participation may create a risk to the participant, staff, other participants, the public, or the environment.
We will consider reasonable adjustments where appropriate, safe, lawful, and practical. However, we are not required to make adjustments that would compromise safety, fundamentally alter the event, or create an unreasonable operational burden.
19. Medical Information
You must tell us before the event about any condition, disability, illness, injury, allergy, medication, phobia, or other factor that may affect participation.
This includes, but is not limited to:
Heart conditions.
Epilepsy or seizures.
Diabetes.
Asthma or breathing issues.
Back, knee, hip, neck, or shoulder problems.
Previous shoulder dislocation.
Mobility limitations.
Hearing or sight impairment.
Severe allergies.
Seasickness or motion sickness.
Anxiety, panic, or deep-water fear.
Inability or limited ability to swim.
Pregnancy.
Recent surgery.
Medication that may affect alertness, coordination, or judgement.
Any other relevant condition.
Failure to disclose relevant information may result in refusal of participation or removal from an event without refund. We will handle medical information in accordance with our Privacy Policy.
20. Inherent Risks of Outdoor Activities
Outdoor activities involve inherent risks that cannot be completely removed.
Sea kayaking, water-based activities, field courses, outdoor learning, wild camping, and entomology fieldwork may involve:
Wind, tide, current, waves, rough water, cold water, and changing weather.
Capsize, immersion, wet clothing, cold, heat, wind chill, sun exposure, and fatigue.
Slips, trips, falls, mud, uneven ground, unstable surfaces, sharp vegetation, thorns, insects, ticks, bites, stings, nettles, and allergic reactions.
Wildlife, livestock, dogs, members of the public, vessels, traffic, and access hazards.
Carrying equipment, lifting boats, launching, landing, walking, kneeling, crouching, and sitting for periods of time.
Minor cuts, grazes, blisters, bruises, sprains, strains, muscle soreness, seasickness, hypothermia, hyperthermia, and other injuries.
Serious injury in rare cases.
By attending, you acknowledge these inherent risks and agree to follow our safety instructions.
This risk acknowledgement does not limit our legal responsibility where we are negligent or breach duties that cannot lawfully be excluded.
21. Liability
We will provide our services with reasonable care and skill. Nothing in these Terms excludes or restricts our liability for:
Death or personal injury caused by our negligence.
Fraud or fraudulent misrepresentation.
Breach of your statutory rights where those rights cannot lawfully be excluded.
Any other liability that cannot lawfully be excluded or restricted.
We are not responsible for:
Losses that were not reasonably foreseeable.
Losses caused by your failure to follow instructions.
Losses caused by your failure to disclose relevant information.
Losses caused by your own unsafe, reckless, abusive, or irresponsible behaviour.
Personal property lost, damaged, or stolen unless caused by our negligence.
Business losses suffered by consumers, including loss of profit, loss of business, loss of opportunity, or loss of income.
Travel, accommodation, childcare, missed work, or other indirect costs, unless caused by our negligence or breach of contract.
For business customers, subject to the exclusions above, our total liability will not exceed the total amount paid for the relevant booking, goods, hire, or service, unless a higher limit is required by law.
22. Refusal or Removal from an Event
We may refuse participation or remove a participant from an event where we reasonably believe it is necessary.
This includes where a participant:
Arrives more than twenty minutes after the published meeting or launch time, or otherwise arrives too late to participate safely or without unreasonably disrupting the event.
Is not properly dressed or equipped.
Has not brought required food, water, medication, or safety items.
Appears unwell, injured, exhausted, intoxicated, impaired, or unsuitable.
Has failed to disclose relevant medical or fitness information.
Cannot safely control their craft or equipment.
Does not meet the event requirements.
Behaves aggressively, abusively, dishonestly, recklessly, or unsafely.
Harasses, threatens, intimidates, or abuses staff, customers, landowners, or the public.
Ignores safety instructions.
Causes unreasonable delay or risk to the group.
Acts in a way that may damage wildlife, habitat, property, reputation, or public safety.
Where refusal or removal is caused by the participant’s conduct, non-disclosure, late arrival, unsuitability, or failure to meet requirements, no refund will be given.
We may also recover reasonable additional costs caused by the participant’s conduct, including transport, recovery, damage, replacement, cleaning, parking, staff time, or third-party charges.
23. Bale-Outs and Early Withdrawal
A “bale-out” means a participant is unable or unwilling to complete an event once it has started.
If you bale out, withdraw, or are removed for safety reasons connected to your own fitness, conduct, preparation, illness, fear, non-disclosure, or personal choice, no refund will be given.
You may also be responsible for reasonable additional costs incurred because of the bale-out, including taxi fares, parking, fuel, staff time, equipment recovery, or other direct costs.
We will not charge additional costs where the bale-out is caused by our negligence or breach of contract.
24. Equipment Hire
Where equipment is hired from us:
The equipment remains our property.
You must use it only for the agreed purpose and period.
You must take reasonable care of it.
You must not modify, sell, lend, sub-hire, abandon, misuse, or deliberately damage it.
You must return it on time and in reasonable condition.
You must report loss, damage, defect, theft, or concern immediately.
You are responsible for loss or damage caused by misuse, negligence, recklessness, failure to follow instructions, or unauthorised use.
We may charge for:
Loss.
Damage.
Late return.
Cleaning.
Replacement.
Recovery.
Repair.
Missing accessories.
We will not charge for fair wear and tear. If we provide safety equipment, you must use it as instructed.
25. Sales of Goods
We may sell new or used goods. Goods will be described as accurately as reasonably possible. Used goods may show signs of use, wear, repair, age, fading, scratches, dents, corrosion, or cosmetic damage. Known significant defects will be described where reasonably apparent.
You are responsible for checking that goods are suitable for your intended use. Nothing in these Terms affects your statutory rights if goods are faulty, misdescribed, not of satisfactory quality, or not fit for purpose.
26. Online, Telephone, and Distance Sales of Goods
For goods bought online, by telephone, or by other distance-selling methods, consumers normally have the right to cancel within 14 days of receiving the goods.
If you cancel within that period:
You must tell us clearly that you wish to cancel.
You then have 14 days to return the goods.
We will refund you within 14 days of receiving the goods back.
We will refund standard outward delivery charges where required by law.
You are responsible for return postage unless the goods are faulty, misdescribed, or we have agreed otherwise.
You must take reasonable care of the goods while they are in your possession.
We may reduce the refund where goods have been handled more than would be reasonable in a shop, used, damaged, altered, soiled, or returned incomplete.
The right to cancel does not normally apply to certain goods, including personalised, custom-made, sealed hygiene goods once unsealed, perishable goods, or other goods excluded by law.
27. Deposits for Goods
Where we take a deposit for goods, the deposit secures the order and may cover administration, storage, supplier commitment, preparation, transport, and loss of opportunity.
If you cancel an order for goods after paying a deposit, we may retain an amount of 30% of the deposit held, reflecting our actual losses and costs, after taking reasonable steps to reduce those losses. Where we are able to resell the goods without loss, we will take that into account.
We will not use the word “non-refundable” to keep more than we are lawfully entitled to retain.
28. Course Content and Learning Outcomes
We will make reasonable efforts to deliver the course, trip, or training described. However, outdoor learning is affected by conditions, safety, group ability, wildlife presence, environmental factors, equipment, tides, weather, access, and time.
We do not guarantee:
That a participant will achieve a particular qualification unless expressly stated.
That a participant will reach a specific skill level.
That a particular species, insect, plant, bird, seal, or wildlife behaviour will be observed.
That weather, water, visibility, tide, or habitat conditions will match marketing photographs or previous events.
That every planned exercise will be completed if safety, conditions, time, or group ability make changes necessary.
We will provide instruction and leadership with reasonable care and skill.
29. Entomology, Fieldwork, Collection, and Ethical Practice
Participants on entomology and field courses must follow all instructions relating to:
Legal and ethical fieldwork.
Specimen handling.
Collection limits.
Protected species.
Landowner permission.
Biosecurity.
Habitat protection.
Use of chemicals, preservatives, microscopes, pins, blades, tools, traps, nets, jars, and other equipment.
Safe handling of insects, plants, soil, water, deadwood, and field samples.
Participants must not collect, remove, disturb, damage, or kill specimens unless expressly instructed that it is lawful, ethical, proportionate, and part of the course.
We reserve the right to remove anyone who behaves irresponsibly towards wildlife, habitats, specimens, other participants, staff, landowners, or the public.
30. Chemicals, Preservatives, and Specimen Preparation
Some courses may include use of chemicals, preservatives, ethyl acetate, alcohol, pins, sharps, blades, microscopes, lamps, heat sources, or other practical equipment.
Participants must:
Follow all instructions.
Wear any required protective equipment.
Use equipment only as directed.
Report spills, breakages, injuries, discomfort, dizziness, allergy, or concern immediately.
Not remove chemicals or restricted materials unless expressly authorised.
We may refuse participation in any chemical, preparation, or practical element if we reasonably believe it is unsafe.
31. Under-18 Participants
We do not accept bookings for under eighteen (18) years of age.
32. Dogs, Alcohol, Drugs, and Smoking
Dogs are not permitted unless we agree otherwise in writing before the event. Illegal drugs are not permitted before or during events.
Participants must not attend or take part while impaired by alcohol, illegal drugs or medication that may affect judgement, balance, awareness, coordination or safety.
On an overnight event only, a restricted amount of alcohol may be permitted after the day’s activities have finished, where this has been expressly approved by the Lead Guide.
Smoking and vaping are only permitted where lawful, safe, and expressly allowed by the event leader.
33. Behaviour and Abuse
We do not tolerate abuse, threats, intimidation, harassment, discrimination, malicious conduct, or unsafe behaviour. This includes behaviour in person, by telephone, by email, online, through reviews, on social media, or through third parties.
If a customer or participant behaves abusively or threateningly, we may:
Refuse participation.
Remove them from an event.
Cancel future bookings.
Decline future service.
Retain sums paid where the loss of service results from their serious breach.
Recover reasonable costs caused by their conduct.
Report serious matters to the police or relevant authorities.
This does not prevent customers from making honest complaints or leaving fair reviews.
34. Reviews, Complaints, and Disputes
We welcome fair, honest feedback.
If you are unhappy with a service, you should contact us as soon as possible by email at adventure@nomadseakayaking.co.uk.
Please provide:
Your name.
Booking date.
Event or order details.
Clear explanation of the issue.
What outcome you are seeking.
We will investigate complaints fairly and respond within a reasonable time.
Where appropriate, we may offer one or more of the following:
Explanation.
Apology.
Partial refund.
Full refund.
Transfer.
Credit.
Repeat attendance.
Other reasonable remedy.
We are not obliged to offer compensation where the issue was caused by weather, tides, environmental conditions, customer conduct, customer expectation, or factors outside our control, unless we are legally responsible.
35. Satisfaction Guarantee
Where we offer a satisfaction guarantee on a specific event, that guarantee will be applied at our reasonable discretion.
Unless stated otherwise, the remedy will normally be a transfer to the next suitable available date for the same or similar event.
A satisfaction guarantee does not apply where dissatisfaction is caused by:
Weather.
Tides.
Wildlife not appearing.
Customer fitness, fear, illness, late arrival, preparation, or expectations.
Customer failure to follow instructions.
Customer removal for safety or conduct reasons.
Circumstances outside our control.
36. Memberships, Subscriptions, Credits, and Vouchers
Membership, subscription, credit, and voucher terms will be stated separately at the point of sale.
Unless stated otherwise:
Credits and vouchers are valid for 12 months from issue.
Credits and vouchers cannot be exchanged for cash.
Credits and vouchers may be transferred to another person only with our written agreement.
Lost vouchers may not be replaced unless we can verify them.
Expired credits and vouchers will not be extended.
Any statutory cancellation rights will be honoured where they apply.
For subscriptions, we will clearly state the price, payment frequency, cancellation method, minimum term, renewal terms, and any restrictions before you subscribe.
37. Private, Club, School, and Corporate Bookings
Private, club, school, corporate, and business bookings may be subject to additional terms.
These may include:
Minimum fees.
Bespoke cancellation periods.
Deposit requirements.
Participant information deadlines.
Safeguarding requirements.
Insurance requirements.
Risk assessment requirements.
Staff ratios.
Venue-specific requirements.
Business invoice terms.
Where a booking is made by a business, school, club, charity, local authority, or organisation, the person making the booking confirms that they have authority to bind that organisation.
38. Package Travel and Overnight Events
Some events may include overnight elements, wild camping, accommodation, transport, or multiple services. Where the Package Travel and Linked Travel Arrangements Regulations apply, we will comply with our legal obligations.
If an event is not a package travel arrangement, we will make that clear where appropriate. Customers should not assume that travel, accommodation, insurance, food, transport, or additional services are included unless expressly stated in the event description or Booking Confirmation.
39. Photography and Media
We may take photographs or video during events for training, safety, educational, record-keeping, or marketing purposes. We will seek consent where required before using identifiable images for marketing. You may tell us if you do not wish to be photographed or filmed.
Customers must not photograph, film, or publish images of other participants, staff, children, private land, sensitive locations, or restricted activities without permission.
40. Intellectual Property
All website content, course materials, photographs, training notes, handouts, methods, designs, written content, videos, logos, and learning resources supplied by us remain our intellectual property unless stated otherwise.
You may use materials for your own personal learning. You must not copy, reproduce, distribute, sell, publish, upload, teach from, or commercially exploit our materials without written permission.
41. Data Protection
We collect and process personal data to manage enquiries, bookings, payments, customer accounts, event delivery, safety, legal obligations and business administration. This may include contact details, booking information, payment records, emergency-contact information and relevant health or medical information required for safe participation.
NOMAD Ventures Limited is the data controller for personal data processed in connection with bookings and services supplied before 1 August 2026.
We will process personal data lawfully, fairly and only for legitimate business, contractual, safety and legal purposes. We will restrict access to those who reasonably need the information and will not sell personal data.
A separate Privacy Notice is being prepared and will be published on the NOMAD website. Until it is published, questions or requests concerning personal data should be sent to adventure@nomadseakayaking.co.uk.
You may also complain to the Information Commissioner’s Office if you believe your personal data has not been handled properly. Nothing in this Section limits your rights under applicable data-protection law.
We will not sell your personal data.
42. Cookies AND WEBSITE TECHNOLOGIES
The NOMAD website may use cookies and similar technologies required for website security, customer accounts, shopping baskets, bookings, payments and other essential functions. Strictly necessary cookies may be used where they are essential to provide a service requested by the website user.
Analytics, advertising or other non-essential cookies must not be activated unless the user has been given clear information and has provided valid consent where required.
A full Cookie Notice will be published after the website’s cookies, providers, purposes and retention periods have been confirmed with the website provider.
Questions about the website’s use of cookies should be sent to adventure@nomadseakayaking.co.uk.
43. Force Majeure and Events Outside Our Control
We are not liable for failure or delay caused by events outside our reasonable control. This includes, but is not limited to:
Severe weather.
Unsafe tides or sea conditions.
Flooding, fire, storm, lightning, heat, cold, ice, or natural events.
Pollution, environmental hazard, disease, epidemic, or public health restriction.
War, terrorism, civil unrest, strike, transport failure, fuel shortage, or supply failure.
Government, harbour authority, landowner, police, emergency service, or legal restriction.
External access restrictions or third-party transport failures where reasonable alternatives are not available.
Wildlife, conservation, or habitat protection requirements.
Guide unavailability, vehicle failure or equipment failure for which NOMAD is operationally responsible are dealt with under Section 13.4 and are not treated as events outside our control for refund purposes. Where an event outside our reasonable control affects a booking, the rescheduling process in Section 13 will normally apply.
Nothing in this Section removes any statutory right to a refund or other remedy where the contract cannot lawfully or reasonably be performed.
44. Insurance
We maintain insurance appropriate to our business activities.
We recommend that customers have their own insurance for:
Personal accident.
Cancellation.
Travel disruption.
Medical issues.
Lost or damaged personal property.
Outdoor activities.
Water sports where relevant.
45. Website Information and Availability
We make reasonable efforts to keep website information accurate and up to date. However, errors may occasionally occur.
We may correct obvious errors, including pricing errors, availability errors, description errors, or typographical errors. Photographs are illustrative unless stated otherwise.
Wildlife, weather, sea conditions, group experience, and outdoor settings vary naturally.
46. Changes to These Terms
We may update these Terms from time to time. The Terms that apply to your booking will normally be the Terms in force at the time your booking is accepted, unless a change is required by law or is clearly beneficial to you.
We will not use later changes to remove rights from an existing confirmed booking unfairly.
47. Severance
If any clause in these Terms is found to be invalid, unlawful, or unenforceable, that clause will be removed or interpreted as narrowly as necessary.
The remaining clauses will continue to apply.
48. Third Party Rights
No person other than you and us has rights under these Terms, except where the law provides otherwise or where we expressly agree in writing.
49. Governing Law and Jurisdiction
These Terms are governed by the law of England and Wales. If you are a consumer, you may have the right to bring proceedings in the courts of the part of the UK where you live.
If you are a business customer, the courts of England and Wales will have exclusive jurisdiction.
50. Contact Details
For bookings, cancellations, complaints, data protection queries, and general enquiries, contact:
NOMAD Ventures Limited
Trading as NOMAD Sea Kayaking and NOMAD Outdoor Learning
19 St Martins Court
Bugsby Way
Kesgrave
Ipswich
Suffolk
IP5 2BB
Email: adventure@nomadseakayaking.co.uk
Telephone: 01473 375 026
Website: www.nomadseakayaking.co.uk
Company number: 05414112
IMPORTANT
Business transition notice
Until 31 July 2026, bookings and orders are accepted by NOMAD Ventures Limited, unless expressly stated otherwise in writing.
From 1 August 2026, NOMAD Sea Kayaking and NOMAD Outdoor Learning will trade as Kurt Finch trading as NOMAD Sea Kayaking and NOMAD Outdoor Learning, unless expressly stated otherwise.
Bookings, orders, invoices, and services made on or after 1 August 2026 will be subject to the updated Terms and Conditions effective from that date.
Customers with bookings made before 1 August 2026 will be contacted where any change to the contracting business affects their booking.