Your Lead Guide or Coach. They are directly responsible for your safety on and off the water, and their decision is final. For most of our kayaking events the wind limit is about 15 knots, but tide, sea state, visibility and the group's ability all count too.

We let you know as early as we reasonably can, and move you automatically to the next available date for that event. You don't need to do anything.

If you can't make that date, tell us and we'll offer the following available date. If you can't make either date, the amount you paid becomes a booking credit, valid for 12 months from the second offered date, which you can use on the same event or another suitable one.

An optional add-on you can choose when booking. It gives you one or two extra rescheduled dates, on top of the two standard dates, before your booking becomes a credit. The price and number of dates are shown before you buy. 

It is not insurance.

Yes, within 14 days of the day you booked, as long as the event hasn't started. We refund the full amount to your original payment method.

There's no automatic cash refund after 14 days, including for illness, work, travel or other personal reasons. Subject to availability, you can ask for:

• a move to another date for the same event
• a booking credit valid for 12 months
• a transfer of your place to someone else who meets the requirements

If you cancel less than 7 days before the event, a move or credit isn't guaranteed. We strongly recommend suitable personal or activity insurance.

Yes, if they are 18 or over, meet the event requirements and complete the booking details in time. We must agree the change in writing before they attend.

If we can't run your event because of something on our side, such as guide illness, a vehicle breakdown or equipment failure, you're entitled to a full refund. 

You can choose a new date or a credit instead if you prefer.

There's no refund for not attending, arriving too late to take part, or withdrawing during an event for personal reasons.

Full details are in our Terms and Conditions, sections 10 and 13, linked at the bottom of every page.