Frequently Asked Questions

What You Ought to Know!

This is one of the most informative pages on our website with direct answers to direct questions that most guests don't want to ask or simply forget to ask.

Categories

General Tips

COVID-19 & Social Distancing.

Please maintain the 'social distancing' protocols as set out by the government & stay at least 2 metres away from anyone not part of your household. Maintain strict adherence to our 'rule of six' and do not mix or mingle with anyone outside of your small paddling group of five guests and one guide. Cover your mouth when coughing & sneezing & please wash your hands regularly & thoroughly. Your equipment is sanitised prior to every use & your Guides will have hand wash soap & sanitiser available to all guests. Your Lead Guide will provide further guidance during your safety briefing.

Embrace the Elements.

This is an outdoor experience so embrace the elements. If the wind blows & it rains, look up & enjoy the wind & raindrops on your face. Look around you & enjoy the abundance of wildlife from marine birds on the east coast, seals on our ‘Seal Colony’ trip & the abundance of small mammals, reptiles & insects at your feet, on the beach & around our wild campsites. There is so much to see & experience - embrace it!

Medical Conditions, Phobias & Disabilities.

Please ensure you fully inform us of any medical condition/s, disabilities, phobias or anything that may limit your participation on your chosen event. Don’t expect us to ‘know’ about every medical/mental health condition &/or disability. It is your responsibility to ensure we are fully informed so that we can fully accommodate you & ensure we are prepared. We want you & all of the guests in your group to have a good time & gain value for money.

Don't be abusive or unnecessarily impolite!

Customers are 'not king' - customers pay a fee in exchange for a service, our expertise & the liability we accept when taking them out on an event. NOMAD Sea Kayaking has a 100% satisfaction guarantee published on our website. So there is absolutely no reason to abuse any members of NOMAD Sea Kayaking staff, whether by telephone, email or in person. It will not be tolerated and NOMAD Sea Kayaking will take every action it can to protect the staff and the business as a whole. We work too hard at this to accept any form of abuse, so just don't do it. Even if you feel slighted or somehow 'short changed', just communicate with us and we'll always bend over backward for you if you are polite and reasonable. So, play nicely.......thank you.