Frequently Asked Questions

What You Ought to Know!

This is one of the most informative pages on our website with direct answers to direct questions that most guests don't want to ask or simply forget to ask.

Categories

General Tips

COVID-19 & Social Distancing.

Please maintain the 'social distancing' protocols as set out by the government & stay at least 2 metres away from anyone not part of your household. Maintain strict adherence to our 'rule of six' and do not mix or mingle with anyone outside of your small paddling group of five guests and one guide. Cover your mouth when coughing & sneezing & please wash your hands regularly & thoroughly. Your equipment is sanitised prior to every use & your Guides will have hand wash soap & sanitiser available to all guests. Your Lead Guide will provide further guidance during your safety briefing.

Assign your seats!

NOMAD Sea Kayaking has a duty of care to all of our guests & is responsible for their well-being whilst in our care. As such, we accept huge liability, both as a company as well as individual Guides under UK criminal law. Therefore, NOMAD Sea Kayaking, cannot & will not take any guest on any event if they have not accepted their invitation & accepted (assigned) their seat/s. This is because by your guest/s accepting your invitation and completing the booking, they accept our terms and conditions of trade & provide the basic information we need to accept liability & take that guest out on an adventure where a level of risk is inherent.  


I’ve made a booking and need to ask a question. Can I just reply to my confirmation email?

All emails from our website are sent from a “No Reply” email address so please do not reply to these. Don’t worry though as there are plenty of other ways to contact us! 

Telephone is the easiest and quickest way to get an answer to any questions; please keep all calls to business hours of 8.30am - 5pm and try not to leave queries until 24 hours before an event to give you time to prepare. We may all be out on the water and need time to get back to you! Our office number is 01473 375 026.

Email us on adventure@nomadseakayaking.co.uk 

You can also find us on Facebook, Instagram and Twitter.

Embrace the Elements.

This is an outdoor experience so embrace the elements. If the wind blows & it rains, look up & enjoy the wind & raindrops on your face. Look around you & enjoy the abundance of wildlife from marine birds on the east coast, seals on our ‘Seal Colony’ trip & the abundance of small mammals, reptiles & insects at your feet, on the beach & around our wild campsites. There is so much to see & experience - embrace it!

Medical Conditions, Phobias & Disabilities.

Please ensure you fully inform us of any medical condition/s, disabilities, phobias or anything that may limit your participation on your chosen event. Don’t expect us to ‘know’ about every medical/mental health condition &/or disability. It is your responsibility to ensure we are fully informed so that we can fully accommodate you & ensure we are prepared. We want you & all of the guests in your group to have a good time & gain value for money.

Don't be abusive or unnecessarily impolite!

Customers are 'not king' - customers pay a fee in exchange for a service, our expertise & the liability we accept when taking them out on an event. NOMAD Sea Kayaking has a 100% satisfaction guarantee published on our website. So there is absolutely no reason to abuse any members of NOMAD Sea Kayaking staff, whether by telephone, email, or in person. It will not be tolerated and NOMAD Sea Kayaking will take every action it can to protect the staff & the business as a whole. It should be noted that NOMAD Sea Kayaking reserves the right to cancel any booking at its discretion subject to our terms and conditions of trade. Lead Guides also reserve the right to not allow abusive guests on the water at their discretion.

We work too hard at this to accept any form of abuse, so just don't do it. Even if you feel slighted or somehow 'short changed', just communicate with us & we'll always bend over backward for you if you are polite & reasonable. So, play nicely.......thank you.